Disability Cart Service
The Disability Cart Service Program is a free service that is provided to all University of Arizona students, staff, faculty, and public participants in UA campus programs who have a permanent or temporary impairment that creates a need for special transportation services.
To qualify for Disability Cart Service, the prospective rider MUST obtain approval through the University Campus Health OR Parking & Transportation Services. For obtaining approval through Campus Health, please see below information:
Campus Health: (520) 621-9202, 1224 E Lowell St, Tucson, AZ 85721
If the prospective rider is interested in getting approved directly through Parking & Transportation Services, they must fill out the form below. Instructions on how to submit the form can be found on page 2 of the approval form.
Disability Cart Service Approval Form.
Once Campus Health or Parking & Transportation Services grants approval, Parking and Transportation Services will retain the approval letter and the rider will be sent a welcome email that contains further information about the operations of Disability Cart Service.
Schedule a Ride Through TripShot
To schedule and manage your rides, download the TripShot application on your mobile device. With TripShot, riders will have the ability to use features such as scheduling on-demand and future rides, the ability to edit and/or cancel rides, track their driver, obtain ETAs, and more. Please note that TripShot does not have the ability to allow riders to schedule recurring rides at this time. For creating recurring rides, please contact our dispatch at (520) 626-2278 so a dispatcher can schedule them for you.IMPORTANT: Riders must create an account through TripShot and get added to our Approved Users Group before having the ability to schedule rides through the app. Please view the
Disability Cart Service Sign Up Tutorial
for instructions on creating your account. Once you have successfully created your account, please review the
Scheduling Rides Tutorial
for instructions on how to schedule your rides.
Helpful Tips
- Rides must be scheduled at least 30 minutes in advance.
- Every attempt will be made to meet the rider’s request. Please allow for sufficient travel time. If your class begins at 10 AM, schedule your pickup time for 9:45 AM.
- Please be on time. Drivers will wait 2 minutes for riders, then proceed to the next scheduled pickup. If the rider is late and misses their scheduled pickup, they must request another ride and wait the full 30 minutes.
- Riders must adhere to the DCS Regulations and Rules, see below.
- Riders are responsible for requesting approval forms from Campus Health or Disability Resource Center and submitting to PTS.
Rules and Regulations
Conduct
Riders are required to treat the Cart Service drivers, office staff, and all other riders with respect at all times. Inappropriate language and/or behavior is unacceptable. Parking and Transportation Services reserve the right to deny service to anyone.
Transport
Riders are required to wear a seatbelt while being transported unless injury or condition would preclude them from doing so. Only riders approved to use Disability Cat Service will be transported.
Scheduling Rides
Advanced scheduling is required. Rides must be scheduled at least 30 minutes in advance by using the “Depart At” icon in the TripShot app. No exceptions. Wait times for these rides will vary and pick up and drop off times will not be guaranteed. Ride requests are given priority based on when they are submitted to the scheduling portal.
Tardiness
Disability Cart Service assumes no responsibility for late arrivals at the designated pickup points. Drivers will wait 2 minutes for the rider, then will proceed to the next scheduled pickup. If the rider is late and misses their scheduled pickup, they request another ride. In case of urgent circumstances, riders may call Disability Cart Service at (520) 626-2278. Persistent tardiness may result in the suspension of services.
No-Show
A rider is considered a No Show if the rider fails to board or fails to be ready to board during the established window of service. Failure to show at your designated pickup point four (4) times in an academic year may result in a cancellation of service.
Ride Cancellation
30-minutes notice for cancellations must be provided to Disability Cart Service through the TripShot app or by calling (520) 626-2278. If the rider is unable to notify us 30-minutes in advance due to serious illness or other emergency circumstances, contact Disability Cart Service office at (520) 626-2278 as soon as possible.If you experience any disability-related barriers in scheduling through the Disability Cart Services portal, please call (520) 626-2278.