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How to Handle a Citation

Students

  1. The citation amount will be automatically transferred to the student’s bursar account.
  2. Students have the option to appeal. However, if the student pays the citation online before the citation is transferred, they waive their right to appeal.

Employees and Designated Campus Colleagues

  1. Pay the citation online at https://arizona.aimsparking.com
  2. Select the icon Pay/Appeal Citation.
  3. Enter the citation number or View the citation from the listing.
  4. Select the Pay Ticket Now tab.
  5. 5. Online Payment Methods: Credit card. There is an additional option of Payroll Deduction for employees. Important Note: If you choose payroll deduction and your paycheck doesn't have sufficient funds to cover the citation, it won't be processed, and late fees might be incurred. The citation will be charged back to the parking account and the online credit card option will be available to pay the citation.

All Others:

Pay the citation online by credit card at https://arizona.aimsparking.com
  1. reate a Guest Account.
  2. Select Guest Login. /li>
  3. Enter Email Address and click Register.
  4. Create your password and create a new account.
  5. Fill out the Contact Information and Confirm.
  6. 6elect the icon Pay/Appeal Citation.
  7. Enter the citation number.
  8. Select the Pay Ticket Now tab.
  9. Online Payment Method: Credit card.
In-Person Payment: Customers can visit the Parking & Transportation Services office to pay the citation by credit card or check.

Mail Payment:

  1. Return the citation with the payment to ensure proper credit. NO CASH.
  2. Make checks payable to The University of Arizona: Include citation number and vehicle license plate number.
  3. Mail to: The University of Arizona/Parking and Transportation Services, 1117 E. Sixth St, Tucson, AZ 85721, ATTN: Customer Relations.

Unpaid Citations – Collections Process:

  1. Impoundment of Vehicle: For three or more unpaid citations, even if a vehicle is legally parked, it is subject to impoundment at the owner's expense.
  2. Late Payment Fee: A $20 late fee will be applied if payment is not received within 30 days from the citation date.
  3. Third-Party Collection Fee: If payment remains overdue for 44 days from the citation date, a collection fee of up to 33.3% or the maximum allowed by law will be added.
  4. Referral to Collection Agency: On the 45th day, the account is referred to a third-party collection agency. The total amount due includes the Citation Amount, Late Fee, and Collection Fee.
  5. Communication with Collection Agency: After an account is transferred to the third-party collection agency, customers should contact the agency, not Parking & Transportation Services, to settle the outstanding balance.


Appeals and Hearings
Automatic Waiver of Appeal Rights

Students:

  1. The citation amount will be automatically transferred to the student’s bursar account.
  2. Students have the option to appeal. However, if the student pays the citation online before the citation is transferred, the right to appeal is automatically waived.

Non-Students:

If a payment is made for the citation, the right to appeal is automatically waived.

Important Appeal Deadlines

All appeals must be submitted online within 14 calendar days from the date of the citation. Failure to meet this deadline will result in forfeiture of the right to appeal.

Appeal Submission Method

Only appeals submitted through the online parking portal are accepted. Verbal, written, or email appeals will not be considered.

Tow Fees, Relocation, and Boot Fees:

Tow fees, relocation charges, and boot fees are non-appealable and must be paid before the release of the vehicle.

Commonly Disallowed Grounds for Appeal

Parking & Transportation Services generally does not accept the following reasons as valid grounds for appeal to reverse, refund or adjust a citation:
  1. Lack of awareness of Campus Parking and Traffic Regulations.
  2. Briefly parked improperly.
  3. Hazard lights activated while parked improperly.
  4. Tardiness for class or appointments.
  5. Claim of no alternative parking available.
  6. Leaving an explanatory note on the windshield.
  7. Reference to other vehicles parked improperly.
  8. Previous failure of parking officer to issue a ticket for similar offenses.
  9. Being granted permission to park in the area by non-Parking & Transportation Services Dispatch personnel.


First-Level Appeal Process

To appeal a citation, please follow these steps:
  1. Must be submitted online at https://arizona.aimsparking.com
  2. Select Pay/Appeal Citation.
  3. Enter the citation number or View the citation from the listing.
  4. Select the Appeal Ticket tab.
  5. Fill out the appeal form and attach any relevant pictures and/or documentation
  6. Select Save.
Adjudication Period
Once an appeal is filed, the case enters the adjudication process. Adjudication involves a thorough review of the facts and evidence presented, as well as the application of rules and regulations. A neutral Appeals Officer conducts this review. Allow 10 days for the Appeals Officer to review the appeal and email the Appeals Decision.
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Appeals Decision
  • The Appeals Decision will be communicated via email. The decision reached during the adjudication process may either uphold, reverse, or adjust the original citation fine. For students, a refund or adjustment will be issued to the bursar account.
  • If the decision upholds the citation amount, payment must be made immediately to avoid additional fees. Payment can be made at https://arizona.aimsparking.com. For students, the citation amount will remain in the bursar account.

Second-Level Appeal Process

If the decision from the First-Level appeal to pay the fine has been upheld and the appellant has new information to share, they have the opportunity to request a Second-Level Hearing. This allows individuals to discuss their case in person with an Appeals Officer. To request this hearing, you must do so within five calendar days of receiving the Appeals Decision email.

Steps To Request A Second-Level Hearing
Non-Students:
  1. Provide an appeals retainer equivalent to the citation amount.
  2. Make the payment by either calling (520) 626-7275 or visiting our office located at 1117 E. 6th Street, Tucson, Arizona 85721
  3. Inform the Customer Service Representative that this payment serves as the appeals retainer.
  4. A staff member from the Appeals Unit will contact the individual to schedule the hearing.
  5. If the First-Level appeal decision is upheld, the retainer will cover the fine amount. If it is overturned, a refund of the retainer will be issued.

Students:
For students, an appeals retainer is not required.
  1. Email PTS-ParkingInformation@email.arizona.edu with "Second Level Hearing Request - Student" in the Subject Line.
  2. A staff member from the Appeals Unit will contact the individual to schedule the hearing.
  3. If the First-Level appeal decision is upheld, the fine amount remains charged to the Bursar account.
  4. If it is overturned, the fine amount will be refunded to the Bursar account.
Second-Level Decision
The decision for the second-level hearing will be communicated via email. The decision reached may either uphold, reverse, or adjust the original citation fine.

Third-Level Hearing Process

If the decision from the Second-Level hearing is upheld, individuals have the option to have their case heard by a Parking Hearing Board. This board is made up of university employees and student representatives who are independent of Parking & Transportation Services. Their primary responsibility is to ensure an impartial hearing for all appeals. The board meets two times within an academic year, once in the fall semester and once in the spring semester.

Judicial Review
Any person who has received a final ruling from The University of Arizona Parking Hearing Board may have that ruling reviewed by the Superior Court of Pima County in accordance with the provisions of the Administrative Review Act, Title 12, Chapter 7, Article 6, and Arizona Revised Statutes. As provided by that act, the appellant must file the complaint within 35 calendar days of the Parking Hearing Board’s decision. There is a filing fee assessed by the court system for this process.