Parking & Permits FAQs
Second Street Garage Permits
- What is the availability of Second Street Garage permits?
- Currently there are no permits available in the Second Street Garage (SSG), and we do not have a waiting list available for this garage. The Second Street Garage is the smallest garage on campus and the most desired because of its location. The turnover for permits in the garage is very low; those who already have permits do not often give them up. Recently, activity in the center of campus has created a need for more visitor parking than is available. To alleviate congestion here, we have reassigned a small number of spaces for non-permit holders which were previously unavailable to visitors. We will continue to evaluate permits that are returned and allot the limited parking capacity in the most efficient and convenient manner possible.
Permit Assignment and Distribution
- What are the permit assignment priorities?
- Parking is limited and unfortunately not everyone will be able to obtain a permit. The following priorities have been developed in order to fairly allocate parking permits.
Specific priority groups are as follows:
Students:Register at http://parking.arizona.edu/
- Students that have an annual or academic permit as of the last day in February have priority in renewing their current permit as long as they respond via the web registration process before the deadline. If you do not receive a registration email, please check your spam or junk mail folder.
- When the number of available permits for an area has decreased due to loss of spaces the permit holder will be assigned an alternate location and the option of requesting a change to another type of permit. Change requests are assigned on a first come, first served basis as of the date the customer responds via web on the Parking Account Portal.
Employees on Payroll Deduction:Registration will occur in late Spring at http://parking.arizona.edu/
- 1. All employees on payroll deduction are not required to go on our website to renew their permit—parking permits will be automatically renewed on their behalf.
- If an employee needs to change parking location, requests to be added to a waitlist of their choice may be made at http://parking.arizona.edu/.
- Permit holders needing to cancel payroll deductions must contact Customer Relations for assistance at PTS-ParkingInformation@email.arizona.edu
- When the number of available permits for an area has decreased due to loss of spaces the permit holder will be assigned an alternate location. If the alternate location is not desired, permit holders may request a change to another type of permit. Change requests are assigned on a first come, first will be sent to you if you are assigned a permit. Be sure to check your Junk mail regularly and before deleting it to make sure your assignment email did not go to that folder. If you decide you would like to change wait list selections, email Customer Relations at PTS-ParkingInformation@email.arizona.edu. Requesting a change will move you to the bottom of the wait list for that permit section.
Employees not on payroll deduction:Registration will occur in April at http://parking.arizona.edu/. Individuals that have a permit as of the last day in February have priority registration. When the number of available permits for an area has decreased due to loss of spaces the permit holder will be assigned an alternate location and be offered the option to request a different type of permit. Change requests are assigned on a first come, first served basis as of the date the customer responds via web on the Parking Account Portal.
Affiliates and Businesses:Registration will occur in late Spring at http://parking.arizona.edu/. Permit holders in any of the groups above who fail to register by date indicated in an email we send out will lose their early registration advantage. They will be considered for assignment based solely on the date they actually registered.
- What happens if I don't get any of my choices?
- Parking and Transportation Services will maintain your wait list positions until you are assigned your first choice or until February when wait lists are purged. If you are assigned your second choice, you will remain on the wait list until your first choice becomes available OR until February when our wait list ends.
- What if I don't get assigned the location I want?
- If you have selected a second choice, you may be assigned that permit. You will remain on the wait list for your first choice. An email will be sent to you if you are assigned a permit. Be sure to check your Junk mail regularly and before deleting it to make sure your assignment email did not go to that folder. If you decide you would like to change wait list selections, email Customer Relations at PTS-ParkingInformation@email.arizona.edu. Requesting a change will move you to the bottom of the wait list for that permit section.
- When will I be notified that my permit assignment has been made and permit distribution has begun?
- Employees on payroll deduction will receive an email when their permit is mailed July. Assignment emails begin going out in May. Assigned permit holders will receive a billing statement called an “eBill” via email. Permits are mailed to address on file with UAccess within 7 days of purchase. Permits that are not purchased by deadline referenced in the ebill will be assigned to the individuals that are on the wait list. If you have not received an ebill by the end of July please contact Customer Relations at PTS-ParkingInformation@email.arizona.edu.
- How can I check on the status of my parking assignment?
- Parking permit assignments begin May for current permit holders and July for new permit holders. If you have not received an email by the end of July please your status on the Parking Account Portal.
- I don't read e-mail. How can I be sure that the parking office has received my application?
- You can check your parking status online at any time. In an effort to become more efficient and to comply with the UA guidelines, permit assignments from the waitlist will be sent by e-mail only. Currently, most campus communications are sent via e-mail. There are a number of computer labs around campus that you can utilize if you currently do not own a computer. You may also call our Customer Relations office at (520) 626-7275 or email us at PTS-ParkingInformation@email.arizona.edu.
- What do I do if I received a parking assignment but did not receive my permit?
- Please check our web site to see if you have a permit assignment. If you purchased your permit by the end of July and do not receive it in the mail on or before the 3rd week of August, please contact Customer Relations atPTS-ParkingInformation@email.arizona.edu. Customer Relations Specialists will investigate and contact you. Upon verification that payment has been received and the permit was issued and mailed, you will be given instructions on how to obtain a replacement. Please be sure to update your email and mailing address on UAccess.
- How and when will I receive my permit?
Employees on Payroll Deduction:You will be offered the opportunity to update your address during the Permit Renewal process. An email will be sent when your permit is mailed. Look for the email the week following the July 4th holiday.
All Other Permit Holders:Permits will be purchased online this year at http://parking.arizona.edu/. Please be sure to update your email and mailing address on UAccess. Your permit will be mailed as it is processed.
STUDENTS:**IMPORTANT** Please purchase your permit online allowing sufficient time to receive it at your residence prior to leaving for school. If you live outside of the Tucson metropolitan area, please do not wait until the last minute to purchase your permit. Plan to purchase your permit at least two weeks before leaving home to come to campus. This will allow time for delivery of your permit before you leave home.
Confirmation of Permit
- I don't use the one displayed on the confirmation page. How can I get my e-mail address changed?
- Changes to contact and mailing information must be made through UAccess.
- What if my vehicle license plate changes?
- You may contact Customer Relations at PTS-ParkingInformation@email.arizona.edu or by phone at
520/626-(PARK (7275) for assistance with vehicle updates.
- What if I don't yet have the vehicle I want to register for the permit?
- We suggest registering your current vehicle and then contacting us with the vehicle information. If the vehicle is new please be prepared to give us the VIN number .
Eligibility for Parking Permit
- Who is eligible for parking?
- Students, employees and individuals whose place of business is on campus are eligible to apply for a parking permit. The University of Arizona also has parking garages that accommodate visitors on an hourly basis as well as pay stations located throughout campus.
- Who is eligible for web pre-registration?
- At present only current permit holders may use web pre-registration for vehicles and motorcycles.
- Who is eligible for Disabled permits?
- Individuals with state license plates or placards in their name may apply for disabled parking. Proof that the placard or plate is registered in the applicant's name is required before a permit will be distributed. Disabled permit holders may choose between two levels of service:
- Level 1 - parking in disabled spaces in surface lots.
- parking in disabled spaces in surface lots and all garages.
- I missed the pre-registration deadline, how can I participate in registration?
- Visit our web page for permit information or call Customer Relations at (520) 626-7275 to find out about permit availability.
- What if I'm currently registered for 2+ vehicles? It seems unfair that I can't have a 2nd permit so I don't have to keep moving my permit to another car.
- Permits are registered to customers not vehicles. Our program only allows 1 permit per customer. The repositionable permits and RFID permits are easily transferred from one vehicle to another.
- I work in multiple buildings on campus or my duties require that I have to travel to several different locations on campus in the course of a normal business day. It seems unfair that I am restricted to only one permit? Can't I be allowed an exception to this rule?
- Individuals whose job duties require travel to different locations on campus are urged to use the free campus shuttle (Cat Tran). Shuttle stops and schedule of times can be found on our web page. In some cases, a University department may purchase a service permit for use in Service Vehicle spaces around campus.
Permits & Lots
- What are the lot rates this year?
- This year's rates can be found on our web page.
- Will there be any changes to parking zones or area designations?
- Parking program changes can be found on our web page.
- When are permits required?
- Parking permits are required Monday - Friday year-round including semester breaks and summer with the exception of 2nd Street Garage which requires a parking permit Monday – Sunday.
- What is an Evening Permit?
- Evening permits allow parking in undedicated spaces in surface lots after 2:30 p.m. Garage evening permits are issued for a specific garage and are valid after 3:30 p.m.
- I purchased a summer permit in May. Why can't I renew it?
- Since many students leave campus during the summer, there is less demand for parking and we are easily able to accommodate our customers. Renewal for annual permits takes place in late Spring. By summer there are already wait lists for most permit categories. Call Customer Relations at (520) 626-7275 to check on summer permit availability.
- How do I purchase a summer permit?
- Summer permits go on sale mid-May at our office located at 1117 E 6th Street. Call Customer Relations at (520) 626-7275 for details. Prices are prorated daily.
Employee Payment Options
- As an employee, what if I don't agree to take the pre-tax payroll deduction?
- You may pay for your permit by check, cash or credit card, but you forfeit Automatic Renewal. You will need to follow procedures outline in the Permit Assignment & Distribution section of this FAQ.
- How will the payroll deduction work? How many payroll deductions are taken from my salary?
- Deductions begin with the 2nd pay period in August. Payroll deductions will be taken over 18 pay periods for Academic Employees and Annual Employees purchasing academic year permits. Annual Employees purchasing annual permits will have 24 payroll deductions. Semester permits will have 9 payroll deductions.
Student Payment Options
- How do I pay for my permit?
- No payment is due on renewal or registration. Assigned permit holders will receive a billing statement called an “eBill” via email starting in May for current permit holders and July for new permit holders. Payment online options are credit card or transferring to Bursar’s account.
- Can I pay with my Bursar Account?
- You can transfer your permit cost to your Bursar Student Account. This is available to students purchasing permits costing more than $200. If purchasing online there is no additional cost. If purchasing in the PTS office, a $20 non-refundable fee is due at time of enrollment.
- When is payment due?
- Payment is due by date indicated in eBill delivered via email.
- How do I cancel my application after the registration period is over? Is there a penalty for late cancellations?
- There is no penalty for late cancellations. If you would like to cancel your permit, please contact Customer Relations at PTS-ParkingInformation@email.arizona.edu
- How do I submit a permit change after I've completed my pre-registration?
- If you are a current permit holder, you may go online and add yourself to a waitlist. Please note, that when you make a change of your choices, the date and time for your entry will be the actual date you make the request. Our permits are assigned on a first come, first served basis.
- How to correct wrong information? What is the procedure?
- Contact Customer Relations at (520) 626-7275.
- How do I correct wrong information? What is the procedure?
- Contact Customer Relations at PTS-ParkingInformation@email.arizona.edu.
- What is the wait list?
- During parking registration, permit categories may "sell out." Individuals who want that specific permit category are automatically placed on a wait list. The entry is based on the date and time of the request. Once a permit has "sold out," the only way to obtain one is to be on the wait list for that permit.
- How does the wait list work?
- The parking permit wait list maintains your top choices. For example, if you were assigned your second choice, you remain on the list for your first choice until you are assigned a permit or until February when we purge the wait list. The wait list begins each year during registration for the following permit year as parking permit categories sell out.
- How does the wait list affect my permit choices?
- Your first choice should be the permit you want the most. If you are assigned your second choice, you will remain on the wait list for your first choice.
- Why are some permit types not listed on the wait list form?
- Certain permits are for lots that have very limited space. These permit types sell out during registration of current permit holders. The wait lists are fairly long and few permits are released from these lists. If it is not listed, the parking lot is at capacity and no longer accepting waitlist.
- Does my wait list position from the previous year affect my registration for the upcoming parking permits?
- No. The current wait list ends on the last day of February and a new list will be created from current pre-registrations.
Lost or Stolen Permit(Note: For a lost temporary permit see Garage Parking)
- What happens if my permit is lost or stolen?
- Lost or stolen permits may be replaced at the cost of $30.00 in our office. If your permit was stolen and you have a police report filed, you may bring a copy of that report and we will issue a replacement free of charge. Only 1 permit per academic year will be replaced at $30. Any additional replacements will be at full price. Once a permit is reported as lost or stolen, it is placed in a database and a search is initiated. If the permit is found on campus, the vehicle displaying the permit will be impounded. $30 fee covers expenses associated with administering this process.
- If I report my permit lost what do I do if it is found?
- If you have reported a permit lost or stolen and you locate it, please contact Customer Relations at 520 626-7275 for instructions on returning the permit. Under NO circumstance should you use the permit. Once a permit is reported as lost or stolen, it is placed in a database and a search is initiated. If the permit is found on campus, the vehicle displaying the permit will be impounded. A minimum fee of $400.00 will be charged along with other legal and administrative sanctions.