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Citations FAQs


Citations & Appeals

How will I be notified of a citation?
When our Parking Service officers observe a violation, they place a parking citation on the vehicle’s windshield. This constitutes a lawful delivery of the citation. Once the citation is placed, it becomes the responsibility of the driver or owner of the vehicle. This is the same standard that applies to law enforcement agencies when they issue parking citations. Citation notifications may also be sent via email or by US mail. You can check the status of your account by logging into your Parking Account Portal.
How can I pay for my citation?
When you receive a citation, you have three different payment options. Keep in mind that you have fourteen calendar days from the date the citation was issued to pay for the citation before late fees and other penalties apply.
  1. Submit payment for the citation online using your Parking Account Portal. Payment can be made online using a Visa, MasterCard, American Express, or Discover. Students may transfer citation fees to their Bursar account and benefits eligible employees may use payroll deduction by opting for “External Payment Option."
  2. Visit the Parking and Transportation Office. The PTS office is located at 1117 E 6th St Tucson, AZ 85721-0181. Office hours are Monday thru Friday 8:00 AM -- 4:00 PM. except on Thursdays we open at 9:00 AM.
  3. Pay over the phone. Please call Customer Relations at (520) 626-7275. We accept Visa, MasterCard, American Express, or Discover. Be sure to have your citation number ready.
When will a late fee be attached to the citation?
A $20.00 late fee will be added on the fourteenth calendar day from the date the citation was issued. Citations that are under appeal are placed on hold and if upheld, late fees do not accrue until fourteen calendar days after adjudication.
I received a citation, what options are available other than payment?
There are two available options, other than paying the fine, to handle your citation.
  1. Appeal the citation online. You can only appeal a citation within 14 calendar days of the date the citation was issued. To submit an appeal, you must log in to your Parking Account Portal, select the correct citation, and choose the option “Appeal this Citation.”
  2. Request to participate in the Diversion Program. Only one request, per permit year, will be granted, and must be made within fourteen calendar days from the date the citation was issued. To enroll in the Diversion Program, submit a request through the Parking Account Portal under “Appeal.” In the “Appeal Reason” place the words “Diversion Request.”
What is the Diversion Program?
This program allows you to either reduce or eliminate the fee associated with a parking citation. We have designed the program to be completed as an online multiple choice test, which is self-paced. On average, it will take approximately 2 – 3 hours to complete. You must answer at least 64 out of 72 questions correctly in order to pass the course. The test will include one optional extra credit question that can replace one incorrect answer. Only one request per permit year will be granted.
I filed an appeal through the web, and just want to be sure that you received it.
When you file a web appeal through your Parking Account Portal, the system gives you an appeal number to confirm it was received. If you did not get a confirmation number, your appeal was not received. Please call the Appeals Division at (520) 621 8692 or email them at PTS-Appeals@email.arizona.edu if you have any questions.
How do I check the status of my appeal?
The appeal details and status can be viewed at any time from the Parking Account Portal by clicking “View Your Appeals” in the Citation section. You can also call the Appeals Division at (520) 621 8692 or send an email to PTS-Appeals@email.arizona.edu.
I filed an appeal, when will I get a response?
The normal appeals process takes approximately 1-2 weeks for completion.

After submitting an appeal, how will I know if my citation was dismissed or upheld?
After the appeals officer has reviewed the information and has made a decision, an adjudication notice will be emailed to your official university email address. If you are a visitor, the adjudication notice will be send to the email address or permanent address you provided in your appeal. You can also view the adjudication notice online in your Parking Account Portal.
I have not heard about my appeal decision yet, and the 14th day when late fees attach is approaching? What should I do?
As soon as your appeal is received, the citation is placed on a hold status to prevent late fees from accruing. Please do not pay the citation until after the appeal has been reviewed and a decision is made. Paying the citation waives the right to appeal.
What is a Second Level Appeal?
If your first level adjudication was denied and you have information not yet disclosed and wish to present it at a second-level hearing, contact our office at (520) 626-7275 no later than the due date listed on your first level adjudication email. An appeals retainer in the amount of the citation is required when scheduling. Failure to request a second-level review by the listed due date waives the right to any further review of the citation. If the second level appeal is denied, the retainer will be applied to payment of the citation. If your first level adjudication is overturned, you will be issued a full refund of the retainer amount.
What is a Third Level Appeal?
An unfavorable decision from the Hearing Officer in your second level hearing may be appealed to the Parking Hearing Board. The Board meets once in the spring and once in the fall and is comprised of University employees and student representatives that do not work for Parking and Transportation Services. The Board is an independent and impartial body charged with providing a fair hearing. The hearing request must be made no later than the due date listed on your second level adjudication email. Failure to request a third-level review by the listed due date waives the right to any further review of the citation.

Enforcement

Dispatch Office Hours
Academic:6:30 a.m. - Midnight Monday through Friday.
Summer, Winter & Spring Break:M-F, 6:30 a.m. - 8 p.m.
Do you cite on the weekends?
Yes we enforce the parking rules and regulations on the weekend with no set enforcement schedule. Some weekends we enforce during the morning hours, others we enforce late afternoons and others during the evenings.
Display of permits
Permits must be displayed in all University parking lots during hours posted at the lot entrance. Failure or improper display a permit will result in a citation.
Why are you enforcing when school is not in session?
We enforce all days except official University holidays unless a special event is taking place requiring us to provide our services.
I park in a surface lot and would like to use a car cover. Is this permitted?
We enforce all days except official University holidays unless a special event is taking place requiring enforcement of rules and regulations unless otherwise posted.