Frequently Asked Questions

• Permits
• Permit Assignment & Distribution
• Application Status
• Confirmation of Permit
• Confirmation Information
• Eligibility for Parking Permit
• Multiple Vehicles
• Permits & Lots
• Employee Payment Options
• Student Payment Options
• Registration Process
• Wait List
• Appeals
• Transportation
• Bicycle Program
• Cart Service
• Shuttle Program
• Suntran
• Travel Reduction Program
• Carpool
• Motorist Assistance Program
• Electric Car Charging Stations
• Business Office / Payroll Questions
• Digital Parking Station
• Enforcement
• Garage Parking
• Visitor Parking
• Refunds
• Special Event Parking

What are the permit assignment priorities?
Parking is limited and unfortunately not everyone will be able to obtain a permit. The following priorities have been developed in order to fairly allocate parking permits. Specific priority groups are as follows:

Students: Register from March 20 – April 4, 2013 at http://parking.arizona.edu/

1. Students that have an annual or academic permit as of the last day in February have priority in renewing their current permit as long as they respond via the web registration process by Thursday, April 4. If you do not receive a registration email on March 20, please check your JUNK MAIL. If it is not in JUNK MAIL, call Customer Relations for assistance 520/626-PARK (7275).
2. When the number of available permits for an area has decreased due to loss of spaces the permit holder will be assigned an alternate location and the option of requesting a change to another type of permit. Change requests are assigned on a first come, first served basis as of the date the customer responds via web registration.

Employees on Payroll Deduction: Register from March 13 – April 4, 2013 at http://parking.arizona.edu/ PLEASE NOTE: Employees purchasing a permit for 2012-2013 for the first time on or after March 13, 2013 will register from March 20 – April 4, 2013 at http://parking.arizona.edu/ 

1. Automatic Permit Renewal will not occur for the 2013-2014 permit year. This year all employees on payroll deduction will be required to register between March 13 and April 4 at http://parking.arizona.edu/  Please do not forget since failing to register can cause you to lose your parking. ** IMPORTANT: if you do not receive a registration email on March 13, please check your JUNK MAIL. If it is not in JUNK MAIL call Customer Relations for assistance 520/626-PARK (7275).
2. Employees that pay for their permit by payroll deduction need to renew their permit no later than the first Friday of April via the web registration process if they want a permit for 2013-14. When the number of available permits for an area has decreased due to loss of spaces the permit holder will be assigned an alternate location and the option of requesting a change to another type of permit.  Change requests are assigned on a first come, first served basis as of the date the customer responds via web registration.

Employees not on payroll deduction: Register from March 20 – April 4, 2013 at http://parking.arizona.edu/    Individuals that have a permit as of the last day in February have priority registration as long as they respond via the web registration process by Thursday, April 4. When the number of available permits for an area has decreased due to loss of spaces the permit holder will be assigned an alternate location and be offered the option to request a different type of permit.  Change requests are assigned on a first come, first served basis as of the date the customer responds via web registration.
Affiliates and Businesses: Register from March 20 – April 4, 2013 at http://parking.arizona.edu/  
Permit holders in any of the groups above who fail to register by April 4, 2013 will lose their early registration advantage. They will be considered for assignment based solely on the date they actually registered.
What happens if I don't get any of my choices?
Parking and Transportation Services will maintain your wait list positions until you are assigned your first choice. If you are assigned your second choice, you will remain on the wait list until your first choice becomes available OR mid-February when the wait list ends.  NOT TRUE, in some instances we will. We are for 13-14.
What if I don't get assigned the location I want?
If you have selected a second choice, you may be assigned that permit. You will remain on the wait list for your first choice. An email will be sent to you if you are assigned a permit. Be sure to check your Junk mail regularly and before deleting it to make sure your assignment email did not go to that folder. You can check our web page throughout the year, until the wait list ends in mid-February, to see if you have been assigned. If you decide you would like to change wait list selections, email PTS-PermitServices@email.arizona.edu or call Customer Relations at (520) 626-PARK (7275). Requesting a change will move you to the bottom of the wait list.
Prior to receipt of my permit, will I be notified that my permit assignment has been made? That permit distribution has begun?
Employees on payroll deduction will receive an email when their permit is mailed in July All others will receive a billing statement via email the 2nd week of July. They will purchase your a permit online and it will be mailed to the address you that they provided to us online. Please note that permits are required to park on campus even when class is not in session. Permits that are not purchased by the last date to purchase which is referenced in the ebill will be assigned to the individuals that are on the wait list. If you have not received an ebill please contact Customer Relations at 520 626-PARK (7275) by the end of July.

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How can I check on the status of my parking assignment?
Parking permit assignments will be available for view on our web page by mid-June or you may call Customer Relations at 520 626-PARK (7275).
I don't read e-mail. How can I be sure that the parking office has received my application?
In an effort to become more efficient and to comply with the UA guidelines, permit assignments from the waitlist will be sent by e-mail only. Currently, most campus communications are sent via e-mail. There are a number of computer labs around campus that you can utilize if you currently do not own a computer. You may also call our Customer Relations office at 520 626-PARK (7275) or email us at PTS-PermitServices@email.arizona.edu .
What do I do if I received a parking assignment but did not receive my permit?
Please check our web site to see if you have a permit assignment. If you purchased your permit by the end of July and do not receive it in the mail on or before the 3rd week of August, please contact customer relations at PTS-PermitServices@email.arizona.edu or call 520 626-PARK (7275). Customer Relations Specialists will investigate and contact you. Upon verification that payment has been received and the permit was issued and mailed, you will be given instructions on how to obtain a replacement. Please be sure to update your mailing address on the PTS website, not through UAccess.
If I report my permit lost what do I do if it is found?
If you have reported a permit lost or stolen and you locate it, please contact Customer Relations at 520 626-PARK (7275) for instructions on returning the permit. Under NO circumstance should you use the permit. Once a permit is reported as lost or stolen, it is placed in a database and a search is initiated. If the permit is found on campus, the vehicle displaying the permit will be impounded. A minimum fee of $350.00 will be charged along with other legal and administrative sanctions.
How and when will I receive my permit?
All 2013-2014 permits will be mailed. Addresses must be updated with Parking & Transportation Services. We do not download addresses from UITS at this time.
Employees on Payroll Deduction: You will be offered the opportunity to update your address during the Permit Renewal process. An email will be sent when your permit is mailed. Look for the email the week following the July 4th holiday.
All Other Permit Holders:  Permits will be purchased online this year at http://parking.arizona.edu/. You will be offered the opportunity to update your mailing address during the purchase process. Your permit will be mailed as it is processed.
STUDENTS: **IMPORTANT** Please purchase your permit online allowing sufficient time to receive it at your residence prior to leaving for school. If you live outside of the Tucson metropolitan area, please do not wait until the last minute to purchase your permit. Plan to purchase your permit at least two weeks before leaving home to come to campus.  This will allow time for delivery of your permit before you leave home.

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How can I get my e-mail address changed? I don't use the one displayed on the confirmation page.
You can change your e-mail address with us online. We prefer to send to arizona.edu addresses. We offer concise help with the UA NetID / email account systems.

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What if my vehicle license plate changes?
You may contact Customer Relations at PTS-PermitServices@email.arizona.edu or by phone at
 520/626-(PARK (7275) for assistance with vehicle updates.
What if I don't yet have the vehicle I want to register for the permit?
We suggest registering your current vehicle and then contacting us with the vehicle information. If the vehicle is new please be prepared to give us the VIN number.

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Who is eligible for parking?
Students, employees and individuals whose place of business is on campus are eligible to apply for a parking permit. The University of Arizona also has parking garages that accommodate visitors on an hourly basis as well as pay stations located throughout campus.
Who is eligible for web pre-registration?
At present only current permit holders may use web pre-registration for vehicles and motorcycles.
Who is eligible for Disabled permits?
Individuals with state license plates or placards in their name may apply for disabled parking. Proof that the placard or plate is registered in the applicant's name is required before a permit will be distributed. Disabled permit holders may choose between two levels of service:

• Level 1 - parking in disabled spaces in surface lots.
• Level 2 - parking in disabled spaces in surface lots and all garages.

I missed the pre-registration deadline, how can I participate in registration?
Visit our web page for permit information or call Customer Relations at (520) 626-PARK (7275) to find out about permit availability.

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What if I'm currently registered for 2+ vehicles? It seems unfair that I can't have a 2nd permit so I don't have to keep moving my permit to another car.
Permits are registered to customers not vehicles. Our program only allows 1 permit per customer. The repositionable permits and RFID permits are easily transferred from one vehicle to another.
I work in multiple buildings on campus or my duties require that I have to travel to several different locations on campus in the course of a normal business day. It seems unfair that I am restricted to only one permit? Can't I be allowed an exception to this rule?
Individuals whose job duties require travel to different locations on campus are urged to use the free campus shuttle (CatTran). Shuttle stops and schedule of times can be found on our web page. In some cases, a University department may purchase a service permit for use in Service Vehicle spaces around campus. You may also wish to purchase a 10-day garage pass. These passes cost $72, and allow UA affiliates to park at any garage except 2nd Street. They allow in and out privileges, so you may move freely between garages on the day of use as long as the garages have visitor spaces available. 10-day passes may be purchased at garage cashier stations.

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What are the lot rates this year?
This year's rates can be found on our web page.
Will there be any changes to parking zones or area designations?
Parking program changes can be found on our web page.
When are permits required?
Parking permits are required M-F year round including semester breaks and summer.
What is an Evening Permit?
Evening permits allow parking in undedicated spaces in surface lots after 2:30 p.m. Garage evening permits are issued for a specific garage and are valid after 3:30 p.m.
I purchased a summer permit in May. Why can't I renew it?
Since a majority of students leave campus during the summer, there is less demand for parking and we are easily able to accommodate our customers. Renewal for annual permits takes place in early spring. By summer there are already wait lists for most permit categories. Call Customer Relations at (520) 626-PARK (7275) to check on permit availability.
How do I purchase a summer permit?
Summer permits go on sale mid-May at our office located at 1117 E 6th Street. Call Customer Relations at (520) 626-PARK (7275) for details.

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As an employee, what if I don't agree to take the pre-tax payroll deduction?
You may pay for your permit by check, cash or credit card, but you forfeit Automatic Renewal. You will need to follow procedures outline in the Permit Assignment & Distribution section of this FAQ.
How will the payroll deduction work? How many payroll deductions are taken from my salary?
Deductions begin with the 2nd pay period in August. Payroll deductions will be taken over 18 pay periods for Academic Employees and Annual Employees purchasing academic year permits. Annual Employees purchasing annual permits will have 24 payroll deductions. Semester permits will have 9 payroll deductions.
How can I find out more information about payroll deductions?
Additional information is located on our web page.

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How do I pay for my permit?
No payment is due on renewal. A bill will be sent the 2nd week of July. You may choose to pay via our secure web site, by mail or in person at our offices. Additional payment option information is located on our web page.

Can I pay with my Bursar Account?
You may enroll is a Bursar Payment Plan. The plan will be available to students purchasing permits costing more than $200. This option allows you to transfer your permit cost to your Bursar Student Account. A $30 non-refundable fee is due at the time you enroll in this plan (payable to PTS).
When is payment due?
Permits must be paid for by August 31st. Contact Customer Relations at (520) 626-PARK (7275) if you need an extension.
How do I cancel my application after the registration period is over? Is there a penalty for late cancellations?
During pre-registration in early spring there is a check box to cancel permit on the permit request form. Once permit assignments have been made, call Customer Relations at (520) 626-PARK (7275) to cancel or send us a comment. Please be sure to include your full name and the permit type you wish to cancel. There is no penalty for late cancellations.

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How do I submit a permit change after I've completed my pre-registration?
If you are a current permit holder during pre-registration on the web, you may go to our web page and make your changes. You will be asked to fill out the same ID information as the first time you put in a request. Please note, that when you make a change of your choices, the date and time for your entry will be the actual date you make the request. Our permits are assigned on a first come, first served basis. So even though you may have had an early entry your first time pre-registering this year, the date and time of the change is used for the new choice. You may also call our offices during business hours and speak with one of our Customer Relations Specialists (520) 626-PARK (7275).
How to correct wrong information? What is the procedure?
Contact Customer Relations at (520) 626-PARK (7275).

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What is the wait list?
During parking registration, permit categories may "sell out." Individuals who want that specific permit category are automatically placed on a wait list. The entry is based on the date and time of the request. Once a permit has "sold out," the only way to obtain one is to be on the wait list for that permit.
How does the wait list work?
The parking permit wait list maintains your top choices. For example, if you were assigned your second choice, you remain on the list for your first choice until you are assigned a permit, OR UNTIL MARCH 1st. The wait list begins each year during pre-registration as parking permit categories sell out.
How does the wait list affect my permit choices?
Your first choice should be the permit you want the most. If you are assigned your second choice, you will remain on the wait list for your first choice.
Why are some permit types not listed on the wait list form?
Certain permits are for lots that have very limited space. These permit types sell out during registration of current permit holders. The wait lists are fairly long and few permits are released from these lists. Our decision to remove these permit types from the wait list is based on the fact that requesting that particular choice would be ineffectual.
Does my wait list position from the previous year affect my registration for the upcoming parking permits?
No. The current wait list ends on the last day of February and a new list will be created from current pre-registrations.

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How will I know if my appeal has been accepted or not?
After the appeals officer has reviewed the information and has made a decision, a letter will be mailed to the address that you provided in the appeal. If you requested an email response to your appeal, a notice will be emailed to you. You can also check the status of your appeal on-line.
I haven't heard about my appeal decision yet, and the 14th day when late fees attach is approaching? What should I do?
As soon as your appeal is received, the citation is placed on a "hold" status to prevent late fees from attaching. Please do not pay the citation until after the appeal has been reviewed and a decision is made.
I filed an appeal on my citation and wonder when will I get a response?
The normal appeals process takes approximately 2-3 weeks for completion. If you have not received a response within that time frame, please call Customer Relations at (520) 626-PARK (7275) and we will check on it for you.
I filed an appeal through the web, and just want to be sure that you received it.
When you file a web appeal, the system gives you a confirmation number that shows your appeal was received. If you did not get a confirmation number, your appeal was not received. Try the web again or call Customer Relations at (520) 626-PARK (7275) for more information.

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Where do I find information about bicycles and bike programs on campus?
Visit our website for up to date bicycle information. 

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Where do I find information about the Disability Cart Service?
Visit our website for information on the cart service. 

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Is the Cat Tran shuttle service free?
Yes. There are no fare boxes on any of the shuttles. Shuttle service is provided free of charge to students, employees and visitors to the UA campus provided they catch the shuttle on our core (interior) streets of campus. There are certain express routes that service outlying pay parking lots; these routes do require a pass to board. Depending on where you live within the corridor of service from these pay parking lots; an academic boarding pass may be obtained for $70 if you are current student or employee at the UA. The cost will pro rate throughout the academic year.
How do I know where the shuttle goes and when the shuttle will come to a particular stop?
By obtaining a shuttle service schedule. Each route is timed and each is defined by color or name. Selected major stops are shown with printed departure times. With a service schedule you can easily determine when the shuttle will depart from any stop on any route.
Where do I get a Cat Tran shuttle schedule?
Every shuttle carries shuttle schedule guides in the information rack in front of the shuttle. You can also pick one up at the Parking and Transportation Services building, Student Union Memorial Center information desk and/or their "Campus Links" Center, Main Library, our PTS web site, or call 626-PARK (7275).
Does the shuttle run during the summer months?
Yes. However, the Express routes to outlying pay parking lots do not (with the exception of the USA route). Summer Hours are: M-F, 6:30am-6:30pm (University Holidays excluded).
Does the shuttle go to the airport?
No. There are some private local service providers such as Arizona Shuttle service that services both the Tucson and Phoenix airport on an hourly schedule. They pick up at local convenience stores around the UA campus. Contact the yellow pages of the phone book for more information.

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What is a U-Pass?
The U-Pass is a discounted bus pass for the City of Tucson's Sun Tran transit Service. It is available to any registered student at the UA (taking more than 3 credits) or to any UA employee. Prices for the passes are discounted up to 50% and are available through UA Parking and Transportation Services and Commuter Student Affairs.
How can I get a U-Pass?
You can get a U-Pass by contacting Parking and Transportation Services at (520) 626-PARK (7275). We are located at 1117 E. Sixth Street Tucson, AZ 85721. You may also contact UA Commuter Student Affairs Office at 621-8046, located in the UA Student Union, Room 404.
How do I get a Sun Tran bus schedule?
Sun Tran bus schedules are available at the following locations:

• UA Parking and Transportation Services
• UA Student Union Memorial Center-Information Desk and Campus Link Center
• UA Student Recreation Center
• UA College of Medicine Bookstore
• Fry's Food Stores
• UA Student Affairs

I'm new in town; can someone help me with planning my route to the University or around town?
For Trip Planning assistance, please call Sun Tran at 792-9222. Please have the following information ready when you call:

• Where are you going? (nearest intersection)
• What time would you like to be there?
• Where will you be catching the bus (nearest intersection)?

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What does TRP stand for and why do we have one?
TRP means Travel Reduction Program. The program enables the UA to cooperate with a County ordinance that requires any employer with over 100 employees to put in place a program that will help reduce air pollution and implement travel reduction strategies within Pima County area.
Why do we fill out a Travel Reduction survey each year?
The ordinance requires it. The UA compliance level is measured against the results of the data submitted. This is one major way for the UA, the city and the county to understand travel patterns at the UA, and develop alternative solutions to single occupancy-driving habits. This helps us out with less traffic on out streets and cleaner air to breath.
What does the survey ask?
Last year's survey consisted of only ten questions, and mainly wants to know if the employee is an alternative modes user, such as carpool, bus, walk, bicycle, or telework. Other questions ask for information such as how many miles and minutes it takes to travel from home to work and back, if you work full time, and your work schedule. The questions are easy and the survey only takes a few minutes to complete!
Will anyone know who filled out the survey?
When completed the survey comes to our office where we separate the survey from the prize drawing form. Consequently, each survey becomes confidential and completely anonymous before being submitted for tabulation.

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Who can I contact to address questions or concerns about the carpool program?
For more information on the UA carpool program, please visit our website or call (520) 626-PARK (7275) and a customer service representative will assist you.

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What if I lock my keys in car? What if my car won’t start, or has a flat tire?
The motorist assistance program is FREE and is available to all UA affiliates. If you are having car troubles, call 621-AUTO (2886) for assistance. Visit our website for more information.
What if I need an emergency ride home?
If you find that you need a ride home in an emergency situation call the Emergency Ride Home line at 621-1108. We will arrange for taxi service (Yellow Cab) to pick your up and transport you where you need to go. No charge! Parking and Transportation Services will pay the taxi fare, including tip. If you use a wheelchair or must transport a child, please notify us so we can notify the taxi service of your special needs. Visit our website for more information.

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Where are the electric car charging stations located?
The stations are located in the 2nd Street, 6th Street and Tyndall Avenue garages. View the parking map for the garage locations.

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Who can purchase a permit or bus pass on payroll?
Only AZ state retirement benefit eligible employees can choose this option.
Why would I want to put my permit or bus pass on payroll deduction?
Permits and bus passes are deducted from your paycheck on a pre-tax basis. This means this deduction is exempt from federal and state income tax and social security tax. These deductions reduce your taxable income reported on your W-2 and on your income tax return. You can save up to 25% - 40% in taxes depending on your income level.
Can I put a citation on payroll?
Benefit eligible employees can put a citation on payroll, but it is a post tax deduction.
When I put a permit, bus pass citation on payroll, when will the deductions start?
Depending on what day of the week you purchase your permit, it may take up to four weeks for the deduction to come out of your pay.
Why doesn't the year-to-date permit/bus pass column of my paycheck match what I paid for my permit?
The figure on your paycheck is for a calendar year (January - December). Permits and bus passes are issued in August and the deductions are collected over two calendar years.
Can I return my permit without coming into your office?
If you are returning your RFID at the end of the semester in May or during the summer, you may bring it to our office or drop it off at any garage cashier booth. Obtain a return receipt and keep it in your personal records for six months. Permits returned prior to May should be returned at our office in case a refund is due or a balance is owed.

It is suggested that permits returned to us by US Mail be sent Certified Mail. RFID’s should be placed in a cardboard or bubble-pack mailer to prevent them from tearing the envelope and getting lost when processing through the mail system. If you are expecting a refund, please include a note to that effect. We do not process refunds after the 1st Friday in April.

The permit return will be processed in our office as of the day it was received, not the day it was mailed. Usage will be calculated and a refund issued, if applicable. Please contact Customer Relations at 626-PARK(7275) to find out if you are eligible for a refund.

Permits may be mailed to:
Attn: Customer Relations
Parking & Transportation Services
The University of Arizona
PO Box 41750
Tucson, AZ 85717-1750

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What are all the different methods of payment? Is it only credit and debit cards?
Currently the machines will only be accepting credit cards, debit cards and Cat Cards for payments. Students with "Cat Cash" can pay at the pay station by using their Cat Cards. PTS is also working with a third party provider called Verrus and it will allow anyone to sign up for their service and let them pay via cell phone once you have their service established with them. This service will also send out a text message when the pay station is about to expire.
How do I sign up for the phone feature?
Set up a free account 1 of 3 ways: 1. On your smartphone by downloading the PayByPhone app or enter m.paybyphone.com on your phone's browser. 2. At your computer: www.paybyphone.com . 3. Call: 1-888-450-7275 and follow the prompts. Stickers will be posted on the pay stations s with these same instructions.
How does the phone feature work?
1. Load the app or m.paybyphone.com . Or call 1-888-450-7275.
2. Enter the location code: # 4562 and your Parking space #.
3. Enter desired parking time in increments of one minute.
Can I extend time at a pay station by using the Pay-By-Phone feature?
Yes you can. If the original transaction was made in the Pay-By-Phone system you simply access your account and select the extend time option for the current parking session. Once you enter the amount of time you wish to extend the expired time is updated and you get confirmation of the transaction. If the original transaction was made at the pay station, you can still extend time with Pay-By-Phone. However, the new transaction made with Pay-By-Phone will overwrite the existing transaction made at the pay station. Therefore, if you had five minutes left on the current parking session and you added 60 minutes the result would be that you would have 60 minutes of parking; not 65 minutes.

Does the pay station print a receipt for my parking if I use the Pay-By-Phone feature? If not, how could I prove I paid for parking if I get a ticket?
No receipt is printed at the pay station for Pay-By-Phone transactions. When you establish an account with Pay-By-Phone it asks you for an e-mail address. When you make a Pay-By-Phone transaction, you get an e-mail receipt for the parking session. This serves as your personal receipt for payment and also provides proof that you paid for parking.

Does Parking & Transportation make more money when I Pay-By-Phone?
No. The rates stay the same. The 35-cent convenience fee is paid to the pay-by-phone vendor.
If I pay for parking using the Pay-By-Phone service will I get a warning when my parking session is about to expire?
Yes. Five minutes before your parking is going to expire you will receive text page letting you know. That text page will give you the option of extending your time through another Pay-By-Phone transaction. If you pay at the pay station you will receive no such notice.
Is there a maximum and minimum time limit?
This depends on the various pay stations. The pay station will direct you on how much time you can put in. It's dependent on the location of the pay station. Signs will indicate this information.
Will the machines work when it's not a sunny day?
Yes, the pay station requires very little direct sunlight to charge the battery and then the battery can go several days with no or very little sunlight.
Are the stations difficult to use?
No. They are as simple as an ATM. Most transactions are processed quickly and the customer is on there way.
What are the digital pay stations operating hours?
Just like coin meters you are required to pay Monday through Friday from 7 a.m. to 5 p.m. The digital pay station will still operate during the other hours, but when you come up to pay it will pop up with a little message on the screen displaying "you don't have to pay right now."
Do the digital pay stations store any private information?
The machines store no cash because they don't accept any cash. Also, as soon as you swipe your card into the machine, it will transmit all that data instantaneously, so your cards approved. The credit card information leaves the pay station and it's not retained in the pay station at all. If someone were to break into a pay station they would get no cash nor be able to retrieve any credit card information from the pay station at all because the information goes out of the pay station immediately.
How do the machines work?
When you go to a spot that would normally have had a coin meter, now there will be a sign which will have a space number. There will be a digital pay station within half block vicinity which will be asleep with a dark screen. Press any button on the pay station to get started and it will wake up with a welcome message. Press the ok button and it will ask "what space number are you parked in?" Type the space number on the digital keypad and it will ask "whether you want to add time to an existing payment or have a new ticket." Choose either option and it will then ask how much time you need. Then press in the amount of time and it will display how much that payment is. Swipe in your credit or debit card and it will let you know that it's authorizing it and will print out a receipt that will come out toward the bottom. Pull the receipt out and you're finished.
What are the rate charges?
Just like the coin meters, it's $1.65 an hour. You may purchase time in increments of 20 minutes at the Pay Stations. When using the Pay By Phone feature, you may purchase time in increments of one minute. The cost of the meters has not gone up at all. In fact, all parking rates on campus have stayed the same this year and last year!

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Dispatch Office Hours
Academic: 6:30 a.m. - Midnight Monday through Friday.
Summer, Winter & Spring Break: M-F, 6:30 a.m. - 8 p.m.
Do you cite on the weekends?
Yes we enforce the parking rules and regulations on the weekend with no set enforcement schedule. Some weekends we enforce during the morning hours, others we enforce late afternoons and others during the evenings.
Display of permits
Permits must be displayed in all University parking lots during hours posted at the lot entrance. Failure to display a permit will result in a citation. Improper display will result in one warning and a citation issued for the second violation that permit year.
Why are you enforcing when school is not in session?
We enforce all days except official University holidays unless a special event is taking place requiring us to provide our services.
I park in a surface lot and would like to use a car cover. Is this permitted?
Yes, but your parking permit must be visible to enforcement staff. Options include installing a window in the car cover where the permit is displayed, allowing the car cover to be lifted so that the permit may be viewed, or encasing the permit in Plexiglas and locking it to the driver's side of the cover.

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Do visitors have in and out privileges?
No, the rate is effective for the duration of your stay upon exit.
Is there overnight parking? Can I arrange for overnight parking for one night?
Authorized permit holders who display their permits can park overnight. We sell overnight permits - $12/day - out by 9am.
Why doesn't the garage cashier take a debit card for payment?
Now accepting VISA and MASTERCARD, CAT CARDS AND CASH in our garages.
What if my garage visitor ticket gets lost/stolen?
Cherry Avenue Garage, Highland Avenue Garage, Main Gate Garage, Park Avenue Garage, Sixth Street Garage, and Tyndall Avenue Garage:
You will need to pay the garage cashier $10.00.

Second Street Garage:
You will need to pay the garage cashier $12.00.
If vehicles are leaving, why doesn't the full light go off and why can't I come in?
In some cases, the vehicles that are exiting are permit holders. Their spaces remain reserved so it does not affect the count. The full sign will go off when it has acknowledged that 20 vehicles with a visitor status have exited. When the garage is full we cannot allow other visitors in because spaces for permit holders and reservations are reserved. We will suggest the next closest garage or pay station parking. You may also visit our website and look at the Garage Full App. It shows which garages are full, so you know which garages to choose to park in.
How do I make a reservation?
Have the department you are visiting contact Visitor Programs at (520) 621-3300 or (520) 621-3710.
How can I buy a permit?
Visit PTS at 1117 E. 6th Street, Call (520) 621-PARK, or check our website for more information.
Why is the 10 minute parking so far from the cashier's booth at Main Gate? Whoever designed this garage, the arrangement is very inconvenient.
In most cases, it is more convenient and easier to remember for a person to pay for their parking before returning to their vehicle. The Cashier's booth is centrally located for this purpose.
Where is the closest motorcycle parking?
Check our motorcycle parking map.
Can I pay in advance?
Yes, you may with the garage day pass. With this pass, you enter the garage and pull a ticket. Then, park and proceed to the cashier station. Ask to pre-pay for the day, and then when you leave, your ticket will be paid in full and you can avoid the lines at the cashier. This option works for people who know they will be parked in the garage for 8 hours or more. It costs $10 at 2nd Street garage, and $8 at all other garages.
Why can’t you pay at the exit gate like every other parking garage in Tucson?
The Central Cashiering option allows us to provide better customer service. We are available to answer many of your questions such as: Where is a particular building? Can you tell me which direction is this particular building? Do you have a map of the campus?

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We are a department of the University and would like to pay for our guests parking, how can we do this and what are our options?

• Your options are making garage reservations with an account. We would need the date(s), estimated arrival and departure times, number of spaces you would like to reserve and the group name and/or list of names. You are billed for the number of spaces you reserve whether or not they are used as the spaces are held. Should the lot full sign be displayed, your guest will need to intercom the cashier for access.
• Purchase Validation coupons and pay for guests parking. You will only pay for the number of spaces used. These do not guarantee parking. They will park on a space available basis. Coupons can be used at any of the pay garages.
• Purchase Visitor Parking Permits valid for Zone 1 Lots. Permits do not guarantee a particular lot but does guarantee a parking space.

How much time do I have to cancel a reservation without being charged?

• You have up to the day before or Friday if it is for the following Monday.

We will need x number of garage reservations but may need extra spaces, how can we make sure the extra guests are allowed to park and validated through our account?

• We can make a reservation that will allow extras on a space available basis. Extras are not guaranteed a space if the garage is full. They will then be directed to another garage at which point the department will need to give us a call to make a reservation for that garage otherwise your guest will be charged.

What should our guest do if the garage has a full sign when they show up?
They will need to intercom the cashier and identify themselves as having a reservation for access. The intercom is located at the entrance gate. They will then have to identify themselves again before exiting for validation.
How much are Validation Coupons and how are they sold?
Validation Coupons are sold by books of 25 only. All Day coupons are $150/book. One coupon is required for exit and is valid for any length of time in one day. Dollar coupons are $22.00/book. These require one coupon for the first 1/2 hr, a second coupon for the second 1/2 hr, a third coupon for the third 1/2 hr, a fourth coupon for the fourth 1/2 hr and one coupon for each additional hour thereafter with a maximum of seven (7) coupons (equaling $6.00).
Only Departments and approved Affiliated Agencies can purchase validation coupons. Campus Departments must pay through UA Financials.
We have VIP Guests coming in and would like spaces reserved in the lot or meters, how can we do this?
PTS would need to know the number of spaces needed to determine the number of barricades, signs and unit of flagging or meter bags required. Some cases require flyers to be posted on vehicles. "Reserve" permits would need to be displayed on those vehicles utilizing the spaces to avoid citations. Either the department would have to mail them out in advance or hand them out as they arrive.
How do I get a permit to park on Campus?

• Faculty, staff or student: Contact Customer Relations to check on availability and other options such as the waiting list.
• Visitors: Purchase a visitor permit valid for Zone 1 lots @ $6/day or a disabled permit if required with proof. Call the office at 520.626.PARK (7275) to speak with Visitor Programs.
• Other options are to park at other visitor pay parking areas such as parking garages or pay stations.

We are hosting a Summer Program and would like to know the cost of parking and where would they park?
Contact Visitor Programs at 520.626.PARK (7275).
I have no place to park because you have reserved my usual parking area for a specific use?
The "Visitors Parking Section" has a responsibility to work with Departments and Programs to help them accommodate the large number of guest that sometimes come on campus to attend their sponsored events. It is not our intent to do this at the detriment of regular season parkers, but sometimes a balancing act is required to accommodate both groups. When this is done, we are always careful to assure that alternate proximity parking is available to those permit holders that we may displace.
I am attending the UApresents Performance and would like to know where I can park?

• Disabled parking is provided in the lot next to Centennial Hall on a first come first serve basis. You would need to enter on South Campus Dr off of Park Ave.
• General parking is available in the Tyndall Ave Garage or Main Gate Garage (for larger performances). Fees may apply.

I am attending Football/Basketball game, where can I park and how much does it cost?

• Please see our website.

I am having an event on the Mall and need access. How can we get in?
Have you filled out a Campus Mall Use Form? If not then you will need to contact Mall Scheduling first, once your event has been approved, provide us with a copy and then we can make all the necessary arrangements. There is a $17 gate fee that needs to be paid, permits to be picked up and forms to sign no later than 12 PM before the event date in order for us to schedule and provide the services. We will need to know the number of vehicles, names of drivers, do they need 15 minutes or 1/2 hr to unload/load and what time would you like the gates opened.
We would like to provide transportation for our event and would like to know how much it would cost to rent a shuttle?
Shuttle service is provided at a minimum of three hours (if the driver is called in for service outside of his/her regular shift). The first three hours are $200, and $60 for each hour after that (billed in 10-minute increments). Stand down time is $35 per hour. Additional fees may apply for gas and cancellations.
We have scheduled a field trip to the University and need to know where we can park our bus.
Contact Visitor Programs at 520.626.PARK (7275) to make arrangements.

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I will only need my permit for half the year. Can I get a refund?
Yes. The last day for permit refunds is the 1st Friday in April. Permits are prorated. Bring your permit to our offices and the unused value will be refunded.

How does the refund process work?

The refund process starts with a check of your license plate(s) for outstanding citations. If any outstanding charges are found, they will be deducted from your refund. The balance is then given in one of the following ways:

1. Students: If you have taken a class within the last six months, your account at the Bursar’s Office is typically credited within 10 days. First, check your account on UAccess to make sure your account has been credited. You may call Bursars at 621-3232 to have the check mailed to you, or you may pick it up in person at the Bursars Office (bring ID). Note: if you have outstanding charges at the Bursar’s Office, the credit is used to pay any debts on your account.
2. Employees: If you are an employee, the refund will be reimbursed on your payroll check. If you have terminated employment and the refund misses your last paycheck, a separate check will be mailed to you. Please allow 4-6 weeks for processing.
3. If you are no longer a student, or are a contractor or vendor, your refund will be made by check. Please allow 4-6 weeks for processing.

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Which lots are subject to Athletic Association Parking Restriction for Football, Basketball and Baseball Games?
The parking lots and garages adjacent to the athletic complex may have restrictions during games. Please check our web page for Special Event parking maps and information.
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