Frequently Asked Questions
Permit Assignment and Distribution
What are the permit assignment priorities?
Parking is limited and unfortunately not everyone will be able to obtain a
permit. The following priorities have been developed in order to fairly allocate
parking permits. Specific priority groups are as follows:
Students: Register from March 20 – April 4, 2013 at http://parking.arizona.edu/
- Students that have an annual or academic permit as of the last day in February
have priority in renewing their current permit as long as they respond via
the web registration process by Thursday, April 4. If you do not receive
a registration email on March 20, please check your JUNK MAIL. If it is not
in JUNK MAIL, call Customer Relations for assistance 520/626-PARK (7275).
- When the number of available permits for an area has decreased due to loss
of spaces the permit holder will be assigned an alternate location and the
option of requesting a change to another type of permit. Change requests
are assigned on a first come, first served basis as of the date the customer
responds via web registration.
Employees on Payroll Deduction: Register from March 13 – April
4, 2013 at http://parking.arizona.edu/ PLEASE
NOTE: Employees purchasing a permit for 2012-2013 for the first time on or
after March 13, 2013 will register from March 20 – April 4, 2013 at http://parking.arizona.edu/
- Automatic Permit Renewal will not occur for the 2013-2014 permit
year. This year all employees on payroll deduction will
be required to register between March 13 and April 4 at http://parking.arizona.edu/ Please
do not forget since failing to register can cause you to lose your parking.
** IMPORTANT: if you do not receive a registration email on March 13,
please check your JUNK MAIL. If it is not in JUNK MAIL call Customer
Relations for assistance 520/626-PARK (7275).
- Employees that pay for their permit by payroll deduction need to renew
their permit no later than the first Friday of April via the web registration
process if they want a permit for 2013-14. When the number of available permits
for an area has decreased due to loss of spaces the permit holder will be
assigned an alternate location and the option of requesting a change to another
type of permit. Change requests are assigned on a first come,
first served basis as of the date the customer responds via web registration.
Employees not on payroll deduction: Register from March 20 – April
4, 2013 at http://parking.arizona.edu/ Individuals
that have a permit as of the last day in February have priority registration
as long as they respond via the web registration process by Thursday, April
4. When the number of available permits for an area has decreased due to loss
of spaces the permit holder will be assigned an alternate location and be offered
the option to request a different type of permit. Change requests are
assigned on a first come, first served basis as of the date the customer responds
via web registration.
Affiliates and Businesses: Register from March 20 – April
4, 2013 at http://parking.arizona.edu/
Permit holders in any of the groups above who fail to register by April 4,
2013 will lose their early registration advantage. They will be considered
for assignment based solely on the date they actually registered.
What happens if I don't get any of my choices?
Parking and Transportation Services will maintain your wait list positions
until you are assigned your first choice. If you are assigned your second choice,
you will remain on the wait list until your first choice becomes available OR
when the wait list ends. NOT TRUE, in some instances we will. We are
What if I don't get assigned the location I want?
If you have selected a second choice, you may be assigned that permit. You
will remain on the wait list for your first choice. An email will be sent to
you if you are assigned a permit. Be sure to check your Junk mail regularly
and before deleting it to make sure your assignment email did not go to that
folder. You can check our web page throughout the year, until the wait list
ends in mid-February, to see if you have been assigned. If you decide you would
like to change wait list selections, email PTS-PermitServices@email.arizona.edu
call Customer Relations at (520) 626-PARK (7275). Requesting a change will
move you to the bottom of the wait list.
Prior to receipt of my permit, will I be notified that my permit assignment
has been made? That permit distribution has begun?
Employees on payroll deduction will receive an email when their permit is mailed
in July All others will receive a billing statement via email the 2nd week
of July. They will purchase your a permit online and it will be mailed to the
address you that they provided to us online. Please note that permits are required
to park on campus even when class is not in session. Permits that are
not purchased by the last date to purchase which is referenced in the ebill
will be assigned to the individuals that are on the wait list.
you have not received an ebill please contact Customer Relations at 520 626-PARK
(7275) by the end of July.
How can I check on the status of my parking assignment?
Parking permit assignments will be available for view on our web page by mid-June
or you may call Customer Relations at 520 626-PARK (7275).
I don't read e-mail. How can I be sure that the parking office has
received my application?
In an effort to become more efficient and to comply with the UA guidelines,
permit assignments from the waitlist will be sent by e-mail only. Currently,
most campus communications are sent via e-mail. There are a number of computer
labs around campus that you can utilize if you currently do not own a computer.
You may also call our Customer Relations office at 520 626-PARK (7275) or email
us at PTS-PermitServices@email.arizona.edu
What do I do if I received a parking assignment but did not receive
Please check our
to see if you have a permit assignment. If you purchased your
permit by the end of July and do not receive it in the mail on or before the
3rd week of August, please contact customer relations at PTS-PermitServices@email.arizona.edu
call 520 626-PARK (7275). Customer Relations Specialists will investigate and
contact you. Upon verification that payment has been received and the permit
was issued and mailed, you will be given instructions on how to obtain a replacement.
Please be sure to update your mailing address on the PTS website, not through
How and when will I receive my permit?
All 2013-2014 permits will be mailed. Addresses must be updated with
Parking & Transportation Services. We do not download addresses from
UITS at this time.
Employees on Payroll Deduction:
You will be offered the opportunity
to update your address during the Permit Renewal process. An email will be
sent when your permit is mailed. Look for the email the week following the
July 4th holiday.
All Other Permit Holders: Permits will be purchased
online this year at http://parking.arizona.edu/.
will be offered the opportunity to update your mailing address during the purchase
process. Your permit will be mailed as it is processed.
**IMPORTANT** Please purchase your permit online
allowing sufficient time to receive it at your residence prior to leaving for
school. If you live outside of the Tucson metropolitan area,
do not wait until the last minute to purchase your permit. Plan to purchase
your permit at least two weeks before leaving home to come to campus. This
will allow time for delivery of your permit before you leave home.
Confirmation Of Permit
How can I get my e-mail address changed? I don't use the one displayed
on the confirmation page.
You can change
your e-mail address with us online. We prefer to send to arizona.edu addresses.
We offer concise help with
the UA NetID / email account systems.
What if my vehicle license plate changes?
You may contact Customer Relations at PTS-PermitServices@email.arizona.edu or
by phone at
520/626-(PARK (7275) for assistance with vehicle updates.
What if I don't yet have the vehicle I want to register for the permit?
We suggest registering your current vehicle and then contacting us with the
vehicle information. If the vehicle is new please be prepared to give us the
Eligibility For Parking Permit
Who is eligible for parking?
Students, employees and individuals whose place of business is on campus are
eligible to apply for a parking permit. The University of Arizona also has
parking garages that accommodate visitors on an hourly basis as well as pay
stations located throughout campus.
Who is eligible for web pre-registration?
At present only current permit holders may use web pre-registration for vehicles
Who is eligible for Disabled permits?
Individuals with state license plates or placards in their name may apply for
disabled parking. Proof that the placard or plate is registered in the applicant's
name is required before a permit will be distributed. Disabled permit holders
may choose between two levels of service:
- Level 1 - parking in disabled spaces in surface lots.
- Level 2 - parking in disabled spaces in surface lots and all garages.
I missed the pre-registration deadline, how can I participate in registration?
Visit our web page for permit
information or call Customer Relations at (520) 626-PARK (7275) to find
out about permit availability.
What if I'm currently registered for 2+ vehicles? It seems unfair
that I can't have a 2nd permit so I don't have to keep moving my permit to
Permits are registered to customers not vehicles. Our program only allows 1
permit per customer. The repositionable permits and RFID permits are easily
transferred from one vehicle to another.
I work in multiple buildings on campus or my duties require that I
have to travel to several different locations on campus in the course of a
normal business day. It seems unfair that I am restricted to only one permit?
Can't I be allowed an exception to this rule?
Individuals whose job duties require travel to different locations on campus
are urged to use the free campus shuttle (CatTran). Shuttle
stops and schedule of times can be found on our web page
. In some cases,
a University department may purchase a service permit for use in Service Vehicle
spaces around campus. You may also wish to purchase a 10-day garage pass. These
passes cost $72, and allow UA affiliates to park at any garage except 2nd Street.
They allow in and out privileges, so you may move freely between garages on
the day of use as long as the garages have visitor spaces available. 10-day
passes may be purchased at garage cashier stations.
Permits And Lots
What are the lot rates this year?
This year's rates can
be found on our web page.
Will there be any changes to parking zones or area designations?
can be found on our web page.
When are permits required?
Parking permits are required M-F year round including semester breaks and summer.
What is an Evening Permit?
Evening permits allow parking in undedicated spaces in surface lots after 2:30
p.m. Garage evening permits are issued for a specific garage and are valid
after 3:30 p.m.
I purchased a summer permit in May. Why can't I renew it?
Since a majority of students leave campus during the summer, there is less
demand for parking and we are easily able to accommodate our customers. Renewal
for annual permits takes place in early spring. By summer there are already
wait lists for most permit categories. Call Customer Relations at (520) 626-PARK
(7275) to check on permit availability.
How do I purchase a summer permit?
Summer permits go on sale mid-May at our office located at 1117 E 6th Street.
Call Customer Relations at (520) 626-PARK (7275) for details.
Employee Payment Options
As an employee, what if I don't agree to take the pre-tax payroll
You may pay for your permit by check, cash or credit card, but you forfeit
Automatic Renewal. You will need to follow procedures outline in the Permit
Assignment & Distribution section of this FAQ.
How will the payroll deduction work? How many payroll deductions are
taken from my salary?
Deductions begin with the 2nd pay period in August. Payroll deductions will
be taken over 18 pay periods for Academic Employees and Annual Employees purchasing
academic year permits. Annual Employees purchasing annual permits will have
24 payroll deductions. Semester permits will have 9 payroll deductions.
How can I find out more information about payroll deductions?
Additional information is located on our
Student Payment Options
How do I pay for my permit?
No payment is due on renewal. A bill will be sent the 2nd week of July. You
may choose to pay via our secure web site, by mail or in person at our offices.
Additional payment option information is located on our
Can I pay with my Bursar Account?
You may enroll is a Bursar Payment Plan. The plan will be available to students
purchasing permits costing more than $200. This option allows you to transfer
your permit cost to your Bursar Student Account. A $30 non-refundable fee
is due at the time you enroll in this plan (payable to PTS).
When is payment due?
Permits must be paid for by August 31st. Contact Customer Relations at (520)
626-PARK (7275) if you need an extension.
How do I cancel my application after the registration period is over?
Is there a penalty for late cancellations?
During pre-registration in early spring there is a check box to cancel permit
on the permit request form. Once permit assignments have been made, call Customer
Relations at (520) 626-PARK (7275) to cancel or send
us a comment
. Please be sure to include your full name and the permit type
you wish to cancel. There is no penalty for late cancellations.
How do I submit a permit change after I've completed my pre-registration?
If you are a current permit holder during pre-registration on the web, you
may go to our web page and make your changes. You will be asked to fill out
the same ID information as the first time you put in a request. Please note,
that when you make a change of your choices, the date and time for your entry
will be the actual date you make the request. Our permits are assigned on
a first come, first served basis. So even though you may have had an early
entry your first time pre-registering this year, the date and time of the
change is used for the new choice. You may also call our offices during business
hours and speak with one of our Customer Relations Specialists (520) 626-PARK
How to correct wrong information? What is the procedure?
Contact Customer Relations at (520) 626-PARK (7275).
What is the wait list?
During parking registration, permit categories may "sell out." Individuals
who want that specific permit category are automatically placed on a wait list.
The entry is based on the date and time of the request. Once a permit has "sold
out," the only way to obtain one is to be on the wait list for that permit.
How does the wait list work?
The parking permit wait list maintains your top choices. For example, if you
were assigned your second choice, you remain on the list for your first choice
until you are assigned a permit, OR UNTIL MARCH 1st. The wait list begins each
year during pre-registration as parking permit categories sell out.
How does the wait list affect my permit choices?
Your first choice should be the permit you want the most. If you are assigned
your second choice, you will remain on the wait list for your first choice.
Why are some permit types not listed on the wait list form?
Certain permits are for lots that have very limited space. These permit types
sell out during registration of current permit holders. The wait lists are
fairly long and few permits are released from these lists. Our decision to
remove these permit types from the wait list is based on the fact that requesting
that particular choice would be ineffectual.
Does my wait list position from the previous year affect my registration
for the upcoming parking permits?
No. The current wait list ends on the last day of February and a new list will
be created from current pre-registrations.
How will I know if my appeal has been accepted or not?
After the appeals officer has reviewed the information and has made a decision,
a letter will be mailed to the address that you provided in the appeal. If
you requested an email response to your appeal, a notice will be emailed
to you. You can also check
the status of your appeal on-line.
I haven't heard about my appeal decision yet, and the 14th day when
late fees attach is approaching? What should I do?
As soon as your appeal is received, the citation is placed on a "hold" status
to prevent late fees from attaching. Please do not pay the citation until after
the appeal has been reviewed and a decision is made.
I filed an appeal on my citation and wonder when will I get a response?
The normal appeals process takes approximately 2-3 weeks for completion. If
you have not received a response within that time frame, please call Customer
Relations at (520) 626-PARK (7275) and we will check on it for you.
I filed an appeal through the web, and just want to be sure that you
When you file a web appeal, the system gives you a confirmation number that
shows your appeal was received. If you did not get a confirmation number, your
appeal was not received. Try the web again or call Customer Relations at (520)
626-PARK (7275) for more information.
Lost or Stolen Permit
(Note: For a lost temporary permit see Garage Parking
What happens if my permit is lost or stolen?
Lost or stolen permits may be replaced at the cost of $30.00 in our office. If your permit was stolen and you have a police report filed,
you may bring a copy of that report and we will issue a replacement free of charge. Only 1 permit per academic year will be replaced at $30.
Any additional replacements will be at full price. Once a permit is reported as lost or stolen, it is placed in a database and a search is initiated.
If the permit is found on campus, the vehicle displaying the permit will be impounded. $30 fee covers expenses associated with administering
If I report my permit lost what do I do if it is found?
If you have reported a permit lost or stolen and you locate it, please contact
Customer Relations at 520 626-PARK (7275) for instructions on returning the
permit. Under NO circumstance should you use the permit
a permit is reported as lost or stolen, it is placed in a database and a search
is initiated. If the permit is found on campus, the vehicle displaying the
permit will be impounded. A minimum
fee of $350.00 will be charged along
with other legal and administrative sanctions.
Where do I find information about bicycles and bike programs on campus?
Visit our website for
up to date bicycle information.
Where do I find information about the Disability Cart Service?
Visit our website for
information on the cart service.
Is the Cat Tran shuttle service free?
Yes. There are no fare boxes on any of the shuttles. Shuttle service is provided
free of charge to students, employees and visitors to the UA campus provided
they catch the shuttle on our core (interior) streets of campus. There are
certain express routes that service outlying pay parking lots; these routes
do require a pass to board. Depending on where you live within the corridor
of service from these pay parking lots; an academic boarding pass may be obtained
for $70 if you are current student or employee at the UA. The cost will pro
rate throughout the academic year.
How do I know where the shuttle goes and when the shuttle will come
to a particular stop?
By obtaining a shuttle service schedule. Each route is timed and each is defined
by color or name. Selected major stops are shown with printed departure times.
With a service schedule you can easily determine when the shuttle will depart
from any stop on any route.
Where do I get a Cat Tran shuttle schedule?
Every shuttle carries shuttle schedule guides in the information rack in front
of the shuttle. You can also pick one up at the Parking and Transportation
Services building, Student Union Memorial Center information desk and/or their "Campus
Links" Center, Main Library, our PTS web site, or call 626-PARK (7275).
Does the shuttle run during the summer months?
Yes. However, the Express routes to outlying pay parking lots do not (with
the exception of the USA route). Summer Hours are: M-F, 6:30am-6:30pm (University
Does the shuttle go to the airport?
No. There are some private local service providers such as Arizona Shuttle
service that services both the Tucson and Phoenix airport on an hourly schedule.
They pick up at local convenience stores around the UA campus. Contact the
yellow pages of the phone book for more information.
What is a SunGO?
The SunGO is a discounted bus pass for the City of Tucson's Sun Tran transit
Service. It is available to any registered student at the UA (taking more
than 3 credits) or to any UA employee. Prices for the passes are discounted
up to 50% and are available through UA Parking and Transportation Services
and Commuter Student Affairs.
How can I get a SunGO?
You can get a SunGO by contacting Parking and Transportation Services at (520)
626-PARK (7275). We are located at 1117 E. Sixth Street Tucson, AZ 85721. You
may also contact UA Commuter Student Affairs Office at 621-8046, located in
the UA Student Union, Room 404.
How do I get a Sun Tran bus schedule?
Sun Tran bus schedules are available at the following locations:
- UA Parking and Transportation Services
- UA Student Union Memorial Center-Information Desk and Campus Link Center
- UA Student Recreation Center
- UA College of Medicine Bookstore
- Fry's Food Stores
- UA Student Affairs
I'm new in town; can someone help me with planning my route to the
University or around town?
For Trip Planning assistance, please call Sun Tran at 792-9222. Please have
the following information ready when you call:
- Where are you going? (nearest intersection)
- What time would you like to be there?
- Where will you be catching the bus (nearest intersection)?
Travel Reduction Program
What does TRP stand for and why do we have one?
TRP means Travel Reduction Program. The program enables the UA to cooperate
with a County ordinance that requires any employer with over 100 employees
to put in place a program that will help reduce air pollution and implement
travel reduction strategies within Pima County area.
Why do we fill out a Travel Reduction survey each year?
The ordinance requires it. The UA compliance level is measured against the
results of the data submitted. This is one major way for the UA, the city and
the county to understand travel patterns at the UA, and develop alternative
solutions to single occupancy-driving habits. This helps us out with less traffic
on out streets and cleaner air to breath.
What does the survey ask?
Last year's survey consisted of only ten questions, and mainly wants to know
if the employee is an alternative modes user, such as carpool, bus, walk, bicycle,
or telework. Other questions ask for information such as how many miles and
minutes it takes to travel from home to work and back, if you work full time,
and your work schedule. The questions are easy and the survey only takes a
few minutes to complete!
Will anyone know who filled out the survey?
When completed the survey comes to our office where we separate the survey
from the prize drawing form. Consequently, each survey becomes confidential
and completely anonymous before being submitted for tabulation.
Who can I contact to address questions or concerns about the carpool
For more information on the UA carpool program, please visit our website
call (520) 626-PARK (7275) and a customer service representative will assist
Motorist Assistance Program
What if I lock my keys in car? What if my car won’t start, or
has a flat tire?
The motorist assistance program is FREE and is available to all UA affiliates.
If you are having car troubles, call 621-AUTO (2886) for assistance. Visit
for more information.
What if I need an emergency ride home?
If you find that you need a ride home in an emergency situation call the Emergency
Ride Home line at 621-1108. We will arrange for taxi service (Yellow Cab) to
pick your up and transport you where you need to go. No charge! Parking and
Transportation Services will pay the taxi fare, including tip. If you use a
wheelchair or must transport a child, please notify us so we can notify the
taxi service of your special needs. Visit our website
Electric Car Charging Stations
Where are the electric car charging stations located?
The stations are located in the 2nd Street, 6th Street and Tyndall Avenue garages.
View the parking map
the garage locations.
Business Office/Payroll Questions
Who can purchase a permit or bus pass on payroll?
Only AZ state retirement benefit eligible employees can choose this option.
Why would I want to put my permit or bus pass on payroll deduction?
Permits and bus passes are deducted from your paycheck on a pre-tax basis.
This means this deduction is exempt from federal and state income tax and social
security tax. These deductions reduce your taxable income reported on your
W-2 and on your income tax return. You can save up to 25% - 40% in taxes depending
on your income level.
Can I put a citation on payroll?
Benefit eligible employees can put a citation on payroll, but it is a post
When I put a permit, bus pass citation on payroll, when will the deductions
Depending on what day of the week you purchase your permit, it may take up
to four weeks for the deduction to come out of your pay.
Why doesn't the year-to-date permit/bus pass column of my paycheck
match what I paid for my permit?
The figure on your paycheck is for a calendar year (January - December). Permits
and bus passes are issued in August and the deductions are collected over two
Can I return my permit without coming into your office?
If you are returning your RFID at the end of the semester in May or during
the summer, you may bring it to our office or drop it off at any garage cashier
booth. Obtain a return receipt and keep it in your personal records for six
months. Permits returned prior to May should be returned at our office in case
a refund is due or a balance is owed.
It is suggested that permits returned to us by US Mail be sent Certified Mail.
RFID’s should be placed in a cardboard or bubble-pack mailer to prevent
them from tearing the envelope and getting lost when processing through the
mail system. If you are expecting a refund, please include a note to that effect. We
do not process refunds after the 1st Friday in April.
The permit return will be processed in our office as of the day it was received,
not the day it was mailed. Usage will be calculated and a refund issued, if
applicable. Please contact Customer Relations at 626-PARK(7275) to find out
if you are eligible for a refund.
Permits may be mailed to:
Attn: Customer Relations
Parking & Transportation Services
The University of Arizona
PO Box 41750
Tucson, AZ 85717-1750
Digital Parking Station
What are all the different methods of payment? Is it only credit and
Currently the machines will only be accepting credit cards, debit cards and
Cat Cards for payments. Students with "Cat Cash" can pay at the pay
station by using their Cat Cards. PTS is also working with a third party provider
called Verrus and it will allow anyone to sign up for their service and let
them pay via cell phone once you have their service established with them.
This service will also send out a text message when the pay station is about
How do I sign up for the phone feature?
Set up a free account 1 of 3 ways: 1.
by downloading the PayByPhone app or enter
m.paybyphone.com on your phone's browser. 2
. At your computer:
. 3. Call
: 1-888-450-7275 and follow the
prompts. Stickers will be posted on the pay stations s with these same instructions.
How does the phone feature work?
1. Load the app or m.paybyphone.com . Or call 1-888-450-7275.
2. Enter the location code: # 4562 and your Parking space #.
3. Enter desired parking time in increments of one minute.
Can I extend time at a pay station by using the Pay-By-Phone feature?
Yes you can. If the original transaction was made in the Pay-By-Phone system
you simply access your account and select the extend time option for the current
parking session. Once you enter the amount of time you wish to extend the expired
time is updated and you get confirmation of the transaction. If the original
transaction was made at the pay station, you can still extend time with Pay-By-Phone.
However, the new transaction made with Pay-By-Phone will overwrite the existing
transaction made at the pay station. Therefore, if you had five minutes left
on the current parking session and you added 60 minutes the result would be
that you would have 60 minutes of parking; not 65 minutes.
Does the pay station print a receipt for my parking if I use the Pay-By-Phone
feature? If not, how could I prove I paid for parking if I get a ticket?
No receipt is printed at the pay station for Pay-By-Phone transactions. When
you establish an account with Pay-By-Phone it asks you for an e-mail address.
When you make a Pay-By-Phone transaction, you get an e-mail receipt for the
parking session. This serves as your personal receipt for payment and also
provides proof that you paid for parking.
Does Parking & Transportation make more money when I Pay-By-Phone?
No. The rates stay the same. The 35-cent convenience fee is paid to the pay-by-phone
If I pay for parking using the Pay-By-Phone service will I get a warning
when my parking session is about to expire?
Yes. Five minutes before your parking is going to expire you will receive text
page letting you know. That text page will give you the option of extending
your time through another Pay-By-Phone transaction. If you pay at the pay station
you will receive no such notice.
Is there a maximum and minimum time limit?
This depends on the various pay stations. The pay station will direct you on
how much time you can put in. It's dependent on the location of the pay station.
Signs will indicate this information.
Will the machines work when it's not a sunny day?
Yes, the pay station requires very little direct sunlight to charge the battery
and then the battery can go several days with no or very little sunlight.
Are the stations difficult to use?
No. They are as simple as an ATM. Most transactions are processed quickly and
the customer is on there way.
What are the digital pay stations operating hours?
Just like coin meters you are required to pay Monday through Friday from 7
a.m. to 5 p.m. The digital pay station will still operate during the other
hours, but when you come up to pay it will pop up with a little message on
the screen displaying "you don't have to pay right now."
Do the digital pay stations store any private information?
The machines store no cash because they don't accept any cash. Also, as soon
as you swipe your card into the machine, it will transmit all that data instantaneously,
so your cards approved. The credit card information leaves the pay station
and it's not retained in the pay station at all. If someone were to break into
a pay station they would get no cash nor be able to retrieve any credit card
information from the pay station at all because the information goes out of
the pay station immediately.
How do the machines work?
When you go to a spot that would normally have had a coin meter, now there
will be a sign which will have a space number. There will be a digital pay
station within half block vicinity which will be asleep with a dark screen.
Press any button on the pay station to get started and it will wake up with
a welcome message. Press the ok button and it will ask "what space number
are you parked in?" Type the space number on the digital keypad and it
will ask "whether you want to add time to an existing payment or have
a new ticket." Choose either option and it will then ask how much time
you need. Then press in the amount of time and it will display how much that
payment is. Swipe in your credit or debit card and it will let you know that
it's authorizing it and will print out a receipt that will come out toward
the bottom. Pull the receipt out and you're finished.
What are the rate charges?
Just like the coin meters, it's $1.65 an hour. You may purchase time in increments
of 20 minutes at the Pay Stations. When using the Pay By Phone feature, you
may purchase time in increments of one minute. The cost of the meters has not
up at all. In fact, all parking rates on campus have stayed the same this year
and last year!
Dispatch Office Hours
Academic: 6:30 a.m. - Midnight Monday through Friday.
Summer, Winter & Spring Break: M-F, 6:30 a.m. - 8 p.m.
Do you cite on the weekends?
Yes we enforce the parking rules and regulations on the weekend with no set
enforcement schedule. Some weekends we enforce during the morning hours, others
we enforce late afternoons and others during the evenings.
Display of permits
Permits must be displayed in all University parking lots during hours posted
at the lot entrance. Failure to display a permit will result in a citation.
Improper display will result in one warning and a citation issued for the second
violation that permit year.
Why are you enforcing when school is not in session?
We enforce all days except official University holidays unless a special event
is taking place requiring us to provide our services.
I park in a surface lot and would like to use a car cover. Is this
Yes, but your parking permit must be visible to enforcement staff. Options
include installing a window in the car cover where the permit is displayed,
allowing the car cover to be lifted so that the permit may be viewed, or encasing
the permit in Plexiglas and locking it to the driver's side of the cover.
Do visitors have in and out privileges?
No, the rate is effective for the duration of your stay upon exit.
Is there overnight parking? Can I arrange for overnight parking for
Authorized permit holders who display their permits can park overnight. We
sell overnight permits - $12/day - out by 9am.
Why doesn't the garage cashier take a debit card for payment?
Now accepting VISA and MASTERCARD, CAT CARDS AND CASH in our garages.
What if my garage visitor ticket gets lost/stolen?
Cherry Avenue Garage, Highland Avenue Garage, Main Gate Garage, Park
Avenue Garage, Sixth Street Garage, and Tyndall Avenue Garage:
You will need to pay the garage cashier $10.00.
Second Street Garage:
You will need to pay the garage cashier $12.00.
If vehicles are leaving, why doesn't the full light go off and why
can't I come in?
In some cases, the vehicles that are exiting are permit holders. Their spaces
remain reserved so it does not affect the count. The full sign will go off
when it has acknowledged that 20 vehicles with a visitor status have exited.
When the garage is full we cannot allow other visitors in because spaces for
permit holders and reservations are reserved. We will suggest the next closest
garage or pay station parking. You may also visit our website and look at the Garage
. It shows which garages are full, so you know which garages to
choose to park in.
How do I make a reservation?
Have the department you are visiting contact Visitor Programs at (520) 621-3300
or (520) 621-3710.
How can I buy a permit?
Visit PTS at 1117 E. 6th Street, Call (520) 621-PARK, or check
for more information.
Why is the 10 minute parking so far from the cashier's booth at Main
Gate? Whoever designed this garage, the arrangement is very inconvenient.
In most cases, it is more convenient and easier to remember for a person to
pay for their parking before returning to their vehicle. The Cashier's booth
is centrally located for this purpose.
Where is the closest motorcycle parking?
Check our motorcycle
Can I pay in advance?
Yes, you may with the garage day pass. With this pass, you enter the garage
and pull a ticket. Then, park and proceed to the cashier station. Ask to pre-pay
for the day, and then when you leave, your ticket will be paid in full and
you can avoid the lines at the cashier. This option works for people who know
they will be parked in the garage for 8 hours or more. It costs $10 at 2nd
Street garage, and $8 at all other garages.
Why can’t you pay at the exit gate like every other parking garage
The Central Cashiering option allows us to provide better customer service.
We are available to answer many of your questions such as: Where is a particular
building? Can you tell me which direction is this particular building? Do you
have a map of the campus?
We are a department of the University and would like to pay for our
guests parking, how can we do this and what are our options?
- Your options are making garage reservations with an account. We would need
the date(s), estimated arrival and departure times, number of spaces you
would like to reserve and the group name and/or list of names. You are billed
for the number of spaces you reserve whether or not they are used as the
spaces are held. Should the lot full sign be displayed, your guest will need
to intercom the cashier for access.
- Purchase Validation coupons and pay for guests parking. You will only pay
for the number of spaces used. These do not guarantee parking. They will
park on a space available basis. Coupons can be used at any of the pay garages.
- Purchase Visitor Parking Permits valid for Zone 1 Lots. Permits do not
guarantee a particular lot but does guarantee a parking space.
How much time do I have to cancel a reservation without being charged?
- You have up to the day before or Friday if it is for the following Monday.
We will need x number of garage reservations but may need extra spaces,
how can we make sure the extra guests are allowed to park and validated through
- We can make a reservation that will allow extras on a space available basis.
Extras are not guaranteed a space if the garage is full. They will then be
directed to another garage at which point the department will need to give
us a call to make a reservation for that garage otherwise your guest will
What should our guest do if the garage has a full sign when they show
They will need to intercom the cashier and identify themselves as having a
reservation for access. The intercom is located at the entrance gate. They
will then have to identify themselves again before exiting for validation.
How much are Validation Coupons and how are they sold?
Validation Coupons are sold by books of 25 only. All Day coupons are $200/book.
One coupon is required for exit and is valid for any length of time in one
day. Dollar coupons are $25.00/book. These require one coupon for the first
1/2 hr, a second coupon for the second 1/2 hr, a third coupon for the third
1/2 hr, a fourth coupon for the fourth 1/2 hr and one coupon for each additional
hour thereafter with a maximum of seven (7) coupons (equaling $6.00).
Only Departments and approved Affiliated Agencies can purchase validation
coupons. Campus Departments must pay through UA Financials.
We have VIP Guests coming in and would like spaces reserved in the
lot or meters, how can we do this?
PTS would need to know the number of spaces needed to determine the number
of barricades, signs and unit of flagging or meter bags required. Some cases
require flyers to be posted on vehicles. "Reserve" permits would
need to be displayed on those vehicles utilizing the spaces to avoid citations.
Either the department would have to mail them out in advance or hand them out
as they arrive.
How do I get a permit to park on Campus?
- Faculty, staff or student: Contact Customer Relations to check on availability
and other options such as the waiting list.
- Visitors: Purchase a visitor permit valid for Zone 1 lots @ $6/day or a
disabled permit if required with proof. Call the office at 520.626.PARK (7275)
to speak with Visitor Programs.
- Other options are to park at other visitor pay parking areas such as parking
garages or pay stations.
We are hosting a Summer Program and would like to know the cost of
parking and where would they park?
Contact Visitor Programs at 520.626.PARK (7275).
I have no place to park because you have reserved my usual parking
area for a specific use?
The "Visitors Parking Section" has a responsibility to work with
Departments and Programs to help them accommodate the large number of guest
that sometimes come on campus to attend their sponsored events. It is not our
intent to do this at the detriment of regular season parkers, but sometimes
a balancing act is required to accommodate both groups. When this is done,
we are always careful to assure that alternate proximity parking is available
to those permit holders that we may displace.
I am attending the UApresents Performance and would like to know where
I can park?
- Disabled parking is provided in the lot next to Centennial Hall on a first
come first serve basis. You would need to enter on South Campus Dr off of
- General parking is available in the Tyndall Ave Garage or Main Gate Garage
(for larger performances). Fees may apply.
I am attending Football/Basketball game, where can I park and how
much does it cost?
I am having an event on the Mall and need access. How can we get in?
Have you filled out a Campus Mall Use Form? If not then you will need to contact Mall
Scheduling first, once your event has been approved, provide us with a
copy and then we can make all the necessary arrangements. There is a $17 gate
fee that needs to be paid, permits to be picked up and forms to sign no later
than 12 PM before the event date in order for us to schedule and provide the
services. We will need to know the number of vehicles, names of drivers, do
they need 15 minutes or 1/2 hr to unload/load and what time would you like
the gates opened.
We would like to provide transportation for our event and would like
to know how much it would cost to rent a shuttle?
Shuttle service is provided at a minimum of three hours (if the driver is called
in for service outside of his/her regular shift). The first three hours are
$200, and $60 for each hour after that (billed in 10-minute increments). Stand
down time is $35 per hour. Additional fees may apply for gas and cancellations.
We have scheduled a field trip to the University and need to know where
we can park our bus.
Contact Visitor Programs at 520.626.PARK (7275) to make arrangements.
I will only need my permit for half the year. Can I get a refund?
Yes. The last day for permit refunds is the 1st Friday in April. Permits are
prorated. Bring your permit to our offices and the unused value will be refunded.
How does the refund process work?
The refund process starts with a check of your license plate(s) for outstanding
citations. If any outstanding charges are found, they will be deducted from
your refund. The balance is then given in one of the following ways:
- Students: If you have taken a class within the last six
months, your account at the Bursar’s Office is typically credited within
10 days. First, check your account on UAccess to make sure your account has
been credited. You may call Bursars at 621-3232 to have the check mailed
to you, or you may pick it up in person at the Bursars Office (bring ID).
Note: if you have outstanding charges at the Bursar’s Office, the credit
is used to pay any debts on your account.
- Employees: If you are an employee, the refund will be
reimbursed on your payroll check. If you have terminated employment and the
refund misses your last paycheck, a separate check will be mailed to you.
Please allow 4-6 weeks for processing.
- If you are no longer a student, or are a contractor or vendor, your refund
will be made by check. Please allow 4-6 weeks for processing.
Special Event Parking
Which lots are subject to Athletic Association Parking Restriction
for Football, Basketball and Baseball Games?
The parking lots and garages adjacent to the athletic complex may have restrictions
during games. Please check our web page for Special
Event parking maps and information